Support
Delivery, returns & warranty
No asterisks. Here is exactly what happens after you order.
White-glove delivery
Free over $999, otherwise a flat $79. Two people, in-room placement, assembly and packaging removal.
1–4 week lead times
We build in small runs. The lead time on every product page is the one we commit to.
30-day returns
Changed your mind? We arrange collection and refund the item in full.
10-year warranty
Every frame we build. We send parts and a technician before we ever talk replacement.
Delivery, step by step
How does scheduling work?
Once your order is built you’ll get an email and a text with available four-hour windows. Pick one
online — no phone tree. You can reschedule up to 48 hours before without any fee.
What does “white glove” actually include?
A two-person team brings the piece into your home, unpacks it, assembles it, places it in the room
you choose, repositions it as many times as you like, and takes every scrap of packaging away with them.
Will it fit through my door?
Every product page lists full dimensions plus the narrowest opening the piece can pass through.
Measure your doorways, hallway turns and stairwell before ordering — and tick the “stairs or lift”
box at checkout so the team arrives prepared.
Do you deliver outside the continental US?
We deliver across the continental United States and to most of Canada. Alaska, Hawaii and
international orders are quoted individually — email care@furnishly.com.
Returns & exchanges
What’s the return window?
Thirty days from delivery on everything we make, in original condition. We arrange collection and
refund to your original payment method within five business days of pickup.
Is there a restocking fee?
No restocking fee. Return collection is free on orders that qualified for free delivery; otherwise
a flat $79 collection charge applies.
What about custom or made-to-order pieces?
Standard configurations are fully returnable. Bespoke fabric orders (COM) are final sale — we’ll
flag this clearly before you check out, and we always send free swatches first.
Something arrived damaged.
Tell the delivery team, or email us a photo within 72 hours. We ship a replacement part or a whole
new piece immediately — you never wait on an insurance claim.
Warranty
What’s covered, and for how long?
Ten years on frames and suspension systems. Three years on cushions, foam and mechanisms. One year
on fabric, leather and finishes against manufacturing defects. Normal wear, patina and fading from
direct sunlight are not defects.
How do I make a claim?
Email care@furnishly.com with your order number and a couple of photos. Most claims are
resolved with a part shipped to you or a technician visit — both at no cost.
Is the warranty transferable?
The frame warranty transfers to a second owner for the remainder of the ten years. Furniture this
good outlives its first living room.